At Housenice.net, we specialize in providing premium architectural drawings, custom manufacturing, and overseas Chinese-style construction services. To ensure transparency and protect both our customers and our business, we have established a clear refunds and returns policy that applies to all purchases, including digital drawing downloads, custom products, consulting services, and construction-related solutions. This policy outlines the terms, conditions, and procedures for refunds and returns to help you understand your rights and obligations when shopping with us.

Table of Contents

1. General Refunds and Returns Period

Our refunds and returns policy is valid for 30 days from the date of your original purchase. If more than 30 days have passed since you completed your order, we will not be able to offer a full refund or product exchange. This time frame helps us maintain service quality and manage inventory, especially for custom-made products and digital architectural resources that are non-reusable once accessed.

We strictly adhere to this 30-day rule for all transactions, whether you purchase downloadable blueprints for ancient Chinese architecture, rural self-built house designs, interior decoration plans, or order custom processing services. Please review your order carefully within this period if you wish to request refunds and returns.

2. Eligibility Criteria for Returns

To qualify for refunds and returns, your item must meet the following requirements:

The product must remain unused and in the exact same condition as when you received it.
It must be returned in its original packaging without damage, stains, or missing components.

These conditions ensure that returned items can be properly reused or resold. However, due to the nature of our business, many products and services at Housenice are non-returnable, especially digital files and customized projects.

3. Non-Returnable Items & Services

Given that Housenice primarily operates with digital drawing downloads and customized industrial and construction services, certain categories are fully exempt from refunds and returns. These include:

3.1 Digital Architectural Drawings & Downloadable Products

Our core business includes downloadable drawings for:

Ancient Chinese architecture (temples, ancestral halls, traditional buildings)
Rural villas and self-built house plans
Interior design and decoration drawings
Facade and entrance renovation designs

Once downloaded, these digital files are permanently accessible and cannot be returned or refunded. This category also includes all downloadable software, design templates, and digital construction documents.

3.2 Custom Processed & Made-to-Order Products

We provide custom manufacturing services based on client drawings. These products are produced according to your specific requirements and cannot be resold to others. Therefore, refunds and returns are generally not available for custom-processed items unless they arrive defective or damaged due to our error.

3.3 Professional Consulting & Overseas Construction Services

Our consulting services (helping international clients find qualified Chinese manufacturers) and overseas construction services (Chinese-style architecture, temple and ancestral hall design & build) are service-based and time-bound. Once the service is delivered or initiated, refunds and returns are not applicable.

3.4 Other Non-Returnable Items

Additional products that cannot be returned include:

Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary products
Hazardous materials, flammable liquids, or gases
Gift cards
Certain health and personal care items

4. Requirements for Processing Refunds and Returns

To initiate valid refunds and returns, you must provide:

A receipt or official proof of purchase
Order number, purchase date, and product details

Please do not send returned items directly to the manufacturer. All returns must follow our official procedure to avoid loss or misplacement.

5. Partial Refund Conditions

In specific situations, only partial refunds will be approved under our refunds and returns policy:

Books or printed materials with obvious signs of use
Opened CDs, DVDs, software, video games, cassettes, or vinyl records
Items that are not in original condition, damaged, or missing parts through no fault of our own
Returns submitted more than 30 days after delivery

Partial refunds compensate for the reduced resale value or service completion status.

6. Refund Approval & Processing

Once we receive and inspect your returned item, we will send you a confirmation email to notify you of receipt and the status of your refunds and returns request (approved or rejected).

If approved, your refund will be processed automatically to your original payment method (credit card, PayPal, etc.) within standard banking days. Please note that financial institutions may require additional processing time before the refund appears in your account.

6.1 Late or Missing Refunds

If you have not received your approved refund:

Recheck your bank account or payment wallet.
Contact your credit card company to confirm posting times.
Follow up with your bank regarding internal processing delays.
If still unresolved, contact our support team at info@housenice.net.

7. Sale Items & Product Exchanges

Under our refunds and returns rules:

Only regularly priced items are eligible for refunds.
All sale items are non-refundable.

We only replace items that are defective or damaged upon arrival. To exchange an identical item, contact us at info@housenice.net and return the product to our official address.

Standard Return Address

No. 47 Gongyuan Road, Yaoxi Subdistrict, Longwan District, Wenzhou City, Zhejiang Province, P.R.China

Note: Large or heavy items may use a different return address. Always consult us before arranging return shipment.

8. Gift Returns

If your order was marked as a gift and shipped directly to you:

You will receive a gift credit upon valid refunds and returns.
A gift certificate will be issued after we receive and inspect the item.

If the item was not marked as a gift, the refund will be issued to the original purchaser, who will be informed of the return.

9. Return Shipping & Responsibility

You are responsible for all return shipping costs. Shipping fees are non-refundable, and if your refunds and returns are approved, the return shipping cost will be deducted from your final refund amount.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Housenice cannot guarantee receipt of uninsured returned packages.

10. Contact Information for Refunds and Returns

For all questions, requests, or clarifications regarding refunds and returns, please contact our customer service team:

Email: info@housenice.net
Website: Housenice.net

We specialize in architectural drawings, custom manufacturing, container shipping, manufacturer sourcing, and overseas Chinese-style construction. Our refunds and returns policy is designed to support fair, secure, and reliable transactions for clients worldwide.

For more information, please visit:
https://help.shopify.com/en/manual/compliance/legal/refund-policy

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Refunds and Returns Policy